Last Updated: May 2018
Thank you for working with Peacock Salt
information across the Peacock Salt of website, social media, phone and email
1. INFORMATION WE COLLECT
There are several general categories of information we collect.
1.1 Information You Give Us.
We collect information you share with us when you enquire/purchase from
- Product Quote. When you request a price, product quote or enquiry
from Peacock, we require certain information such as your name, email
address, name of company, postcode for delivery and general information such
as restrictions at delivery site and method of offload at site
(forklift…). WHY? This allows us, where applicable to calculate
bespoke product quotes based on a number of factors including quantity
ordered, regularity of order and haulage rates to delivery locations.
- Account Information. To enable us to process an order we may set
up a new customer account. This will require further information including
the name, address, type of business, industry, delivery addresses, payment
details, names and phone numbers of contacts at different delivery
sites… depending upon the size of the quote / opportunity we may run
a financial check on your company to ascertain your level of credit. WHY? To
allow us to process orders quickly and efficiently.
- Payment Information. We collect your financial information
(finance contact name, email address, address for invoicing, bank account
details, sort code or credit card information) when you wish to pay upfront.
Once a transaction has been processed we do not store or have access to
customer card details. All such records are destroyed within 48 hours.
- Communications with Peacock Salt staff. When you communicate with
Peacock Salt employees whether this be on the phone, face to face or via
email, we may collect data where applicable to set up or update a contact or
account, to improve the accuracy of data currently held or to provide
further business opportunities which may be of interest. These once again
include your name, email address, incoming phone number, possible future
contact phone number, address for delivery, contact name and number at site.
- Address Book Contact Information. The contact details of you and
your staff may be held within our CRM system but also within company laptops
or company mobile phones
- Other Information. Other information gained and stored may
include previous products ordered, previous delivery addresses, past
employees with whom we have worked with and communicated with. WHY? This
information is stored to provide a record of transactions for the account
manager to develop future customer strategies, align new products offers,
develop promotions and retain a knowledge of the customers history.
1.2 Information We Automatically Collect from Your Use of the Peacock Salt
When you use the Peacock Salt website or app we collect information via
cookies, this includes;
- Usage Information. We collect anonymized information about your
interactions with the above Peacock Salt Platforms, such as the pages
viewed, referral source, clicked links, session time and date, session and
page duration, conversions, conversion value, geolocation based on IP
address (city or country), device and browser type. When the user has placed
an order via our site they can they be identified by their order number and
information provided at the checkout stage.
- Location Information. When you use certain features of the
Peacock Salt Platform, we may collect different types of information about
your general location (e.g. IP address, zip code) or more specific location
information (e.g. precise location from your mobile GPS). Most mobile
devices allow you to control or disable the use of location services for
applications in the device’s settings menu.
- Transaction Information. We collect information related to your
transactions on the Peacock Salt Platforms, including the date and time,
amounts charged, and other related transaction details. We are required to
retain information for HMRC for up to 7 years.
similar technologies, such as web beacons, pixels, and mobile identifiers.
We may also allow our business partners to use these tracking technologies
on the Peacock Salt Platform or engage others to track your behaviour on our
behalf. While you may disable the usage of cookies through your browser
settings, we do not change our practices in response to a “Do Not Track”
signal in the HTTP header from your browser or mobile application. For more
- Website enquiries. Data from website enquiries placed on our site
or via email provided on our site is transferred to our CRM system to be
actioned by the appropriate contact. This information is used to create new
contacts, new leads or an opportunity for future ordering.
- Livechat. When you use our Livechat platform, data is recorded in
the archive base including name (as provided), email address, general
geolocation of chat, length of chat duration, pages the user is interacting
with. This allows us to connect past and present dialogue to assist with
enquiries and identify suitable products. Where a quote or action is
requested, this information is transferred to our CRM database to be
actioned by the appropriate contact. Should you wish your data to be deleted
contact us via the GDPR@peacocksalt.co.uk email and we can request a chat
deletion with the provider.
2. HOW WE USE INFORMATION WE COLLECT
We store, process and use information about you to process orders on a daily
basis. It also helps us understand, improve, and develop the Peacock Salt
product offering, our customers service levels and future strategies. We also
use this information to create and maintain a trusted and safer environment.
2.1 Provide, Improve, and Develop the Peacock Salt Platform of communication
- Enable you to access and use the Peacock Salt Platform of communication
- Enable you to communicate with our employees.
- Operate, protect, improve and optimize the Peacock Salt portfolio, such
as by performing analytics and conducting research.
- Enable you to access and use the Payment Services.
- Provide outstanding customer service.
- Send you customer service or order status messages, such as order
dispatch details, ETA information, delivery issues affecting date of
delivery or ‘order confirmation’ POD.
2.2 Create and Maintain a Trusted and Safer Environment.
- Detect and prevent fraud, spam, abuse, security incidents, and other
- Conduct investigations and risk assessments.
- Verify or authenticate information or identifications provided by you
(such as to verify your delivery address or compare your bank/payment
details for an additional site).
- Comply with our legal obligations.
- Resolve any disputes with any of our users and enforce our agreements
with third parties.
- Enforce our Terms of Service, Payments Terms, and other policies.
2.3 Provide, Personalize, Measure, and Improve our Advertising and
- Send you promotional messages, marketing, advertising, and other
information that may be of interest to you based on your communication
preferences (including information about Peacock Salt and services).
3. SHARING & DISCLOSURE
3.1 With Your Consent.
We will share your information with our delivery partners such as hauliers,
couriers, and Peacock Staff delivering on our behalf. This is to ensure that we
meet the requirement of your order and ensure the safe, speedy delivery process,
rather than waiting on approval before every order. We will NOT sell, or pass on
your details to any third party organisation at any stage outside of the day to
day operation of processing your orders.
3.2 Peacock Salt Payments.
Peacock Salt Payments may share your personal information to provide the
3.3 Safety and Compliance with Law.
Peacock Salt may disclose your information to courts, law enforcement or
governmental authorities, or authorized third parties, if and to the extent we
are required to do so by law or if such disclosure is reasonably necessary: (i)
to comply with legal process and to respond to claims asserted against Peacock,
(ii) to respond to verified requests relating to a criminal investigation or
alleged or suspected illegal activity or any other activity that may expose us,
you, or any other of our users to legal liability, (iii) to enforce and
administer our Terms of Service (iv) for fraud investigation and prevention,
risk assessment, customer support, product development and debugging purposes,
or (v) to protect the rights, property or personal safety of Peacock Salt,
its employees, its Members, or members of the public.
3.4 Tax Authorities.
If requested by HMRC, we may have to share your information/data with regards
to VAT or any tax related enquiry.
4. YOUR CHOICES
4.1 Access and Update.
You may review, update, or delete the information in your Peacock Salt
Account by contacting our customer service team, your account manager or by
phoning our main switchboard.
4.2 Account Cancellation.
For information on how to cancel your Peacock Salt Account, please follow the
instructions above. We will need your name, account number, confirmation of your
payment details (for security purposes) and details of delivery addresses to
confirm your identity.
4.3 Complaints & Grievance Procedure.
Should you wish to make a formal complaint regarding your rights contained
with the GDPR legislation, please write to GDPR Complaint, Peacock Salt, North
Harbour, Ayr, KA8 8AE or phone / email your account manager and confirm the
nature of your complaint and the fact that you wish to proceed through the
Peacock Salt Grievance procedure with regards to GDPR.
with notice of the modification by email at least thirty (30) days before the
may cancel your Account. If you do not cancel your Account before the date the
Salt’s information handling practices, you may contact us at:
- For UK customers: GDPR Complaint, Peacock Salt, North Harbour, Ayr, KA8
You may also email us at GDPR@peacocksalt.co.uk